A solution created by field operations experts
for today’s and tomorrow’s needs.
A different way to understand Field Service Management.
Connect your field team with the customer and with the rest of the company’s
operational areas.
Field Service Management
AI-powered Field Service Management (FSM) software for managing and optimizing field services
Kairos365FSM is an advanced Field Service Management software designed to transform field service management and take operational control to a new level. Our platform enables organizations to plan, assign, execute, and monitor operations in real time, optimizing resources, reducing costs, and improving the customer experience.
With an approach focused on intelligent automation and operational efficiency, Kairos365FSM integrates artificial intelligence, advanced analytics, and full connectivity with CRM, ERP, and corporate platforms. This enables organizations to fully digitalize the management of work orders, technicians, assets, and customers, ensuring traceability, control, and maximum productivity.
Total Operational Control in Field Service Management
Thanks to AI-powered intelligent technician assignment, real-time information, and standardized integrations, including TM Forum APIs, companies can accelerate their processes, eliminate inefficiencies, and make data-driven decisions. The platform provides full operational visibility, KPI monitoring, and the ability to adapt to complex, multi-site environments.
Designed for sectors such as telecommunications, utilities, energy, infrastructure, and technical maintenance, Kairos365FSM is a flexible, scalable solution built for enterprise environments.
Kairos365FSM is not just a management tool: it is a strategic solution to drive the digital transformation of technical service, optimize field resource planning, and build more agile, connected, and profitable operations.
Total Operational Control
Turn strategy into operational action. The workflow designer enables the detailed definition of planning processes, service delivery, and the customer journey: status logic, forms, notifications, integrations with external systems, embedded applications, and custom components.
The workflow designer connects strategy with field operations, enabling the detailed definition of planning processes, service delivery, and the customer journey. Configure status logic, dynamic forms, automated notifications, integrations with external systems, embedded applications, and custom components.
Access to Real-Time Information
Consolidate and monitor information from multiple sources in real time, ensure operational success, and stay ahead of contingencies.
Centralize information from multiple sources and monitor it in real time, ensuring operational success and anticipating any contingency.
Customers Integrated into the Operation
Turn your customers into an active part of the operation, offering them an outstanding experience: self-service appointment scheduling, technician arrival estimates based on real routes, notifications, surveys, and access to documentation.
AI-Powered Intelligent Assignment
– Optimize the planning and assignment of work orders to field teams and resources. Automate processes and boost efficiency with artificial intelligence and logic based on routing, availability, or business rules.
– Optimize the planning and assignment of work orders through AI algorithms and configurable rules based on routes, availability, business criteria, and custom weights, ensuring maximum operational efficiency.
A Platform for the Entire Team
Standardize service delivery by executing work orders aligned with your defined processes. Integrate systems, applications, or custom components to consolidate information and manage the entire operation from a single tool.
– Standardize service delivery and reduce errors with unified processes. Connect systems, applications, and custom components to centralize information and manage the entire operation from a single tool.
Advanced Business Intelligence
Analyze and leverage consolidated information with real-time KPIs, customizable reports, and data exports. Measure your operation in detail and strengthen your business intelligence.
Turn data into decisions. Access real-time KPIs, customizable reports, and detailed analytics to drive the intelligence and efficiency of your business.
Flexible and Scalable SDK
Adapt Kairos365FSM to your business with complete flexibility: business logic, rules, integrations, custom components, embedded applications, and reports. Customize the platform without losing compatibility with future versions.
No-Code Integrations
Integrate systems in minutes, not weeks. The integration configurator allows you to connect applications and services without writing a single line of code, reducing costs and minimizing errors.
Accelerate system integration with a no-code configurator that enables services to be connected in minutes, optimizing time, costs, and reliability.
Generative AI Productivity
Boost the productivity of back-office users and field resources with AI assistants integrated into the platform.
Drive your team’s efficiency, both in the back office and in the field, thanks to integrated AI assistants that optimize daily activity.
Standardized TM Forum APIs
Easily connect systems through TM Forum APIs, proprietary REST APIs, or event bus integration, simplifying interoperability and communication between systems.