Netboss Comunicaciones S.L., an innovative and leading company in Information Technology, considers that the provision of services and the development of solutions of the highest quality are essential drivers for the organisation’s sustainability and the creation of value for all stakeholders, including shareholders, customers and employees.
To support the organisation’s strategic management in achieving these goals, Netboss Comunicaciones S.L. has an Integrated Management System based on the requirements of ISO 9001:2015, ISO 14001:2015, ISO 18295-1:2018, ISO 20000-1:2018, ISO 22301:2019, ISO 26000:2021, ISO 27001:2022, ISO 45001:2018, UNE 166002:2021 and the Spanish National Security Framework (ENS), founded on the following fundamental principles:
- Establish customer satisfaction as one of the main objectives of all employees by developing and providing high-quality products and services with the lowest possible environmental impact, safeguarding the security of customer information and following the R&D&I strategy that characterises the organisation as an innovative company.
- Understand that success depends both on technological capabilities and on the talent and commitment of employees in achieving the proposed objectives.
- Ensure compliance with contractual requirements, legal requirements applicable due to the activities performed and geographical location, and requirements voluntarily adopted by the organisation, while maintaining a firm commitment to pollution prevention.
- Work together to maintain a safe and healthy working environment.
- Manage knowledge, talent and employee competence by promoting their training and professional development.
- Define specific and measurable objectives relating to quality, occupational health and safety, the environment, information security and R&D&I, aligned with the company’s strategy.
- Generate knowledge through research and create value through innovation by contributing purposeful ideas, managing uncertainty, promoting adaptability and applying a systemic approach.
- Manage processes effectively by applying the principle of continuous improvement to all operations and services performed.
- Evaluate relevant information periodically in order to maintain and continuously improve the Integrated Management System.
- Integrate the Management System into the overall management of Netboss Comunicaciones S.L.
- Bring the Integrated Management System closer to the entire organisation in order to encourage employee participation and assess proposed improvement suggestions, thereby promoting continuous improvement.
- Maintain ongoing communication with our customers, suppliers and other stakeholders in order to obtain the information and encouragement required for the continuous improvement of our products and services.
- Act in a socially responsible manner, taking into account the social and environmental impact of our activities.
- Provide a safe and healthy workplace by preventing work-related injuries and health problems.
All members of Netboss Comunicaciones S.L. accept these principles, and it is our responsibility to put them into practice by carrying out the duties assigned within the framework of this Integrated Management System, complying with the corresponding internal regulations and communicating these principles so that they are also applied by the suppliers, subcontractors, partners and collaborators involved in our operations.
The Management of Netboss Comunicaciones S.L. undertakes to lead the development and implementation of this Policy, as it believes that alignment with these principles contributes to business growth and profitability, maximising the value of Netboss Comunicaciones S.L. for its employees, customers, shareholders and other stakeholders.